We will be closed for the Holidays from

Wednesday 12/25 to Wednesday 1/1 .

Expect delays on orders.


Free Shipping for orders over $350 (filters and equipment excluded)
 for 15% off orders $1,000+ use coupon code "parts1000" (equipment excluded)
Continental US Only

Orders placed after 2pm PT will be processed the following business day

We cannot guarentee same-day fufillment, please contact us directly before relying on express shipping options.


Shipping & Returns


Return Policy:

You may return most new, unopened items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you’re not sure what part you need:

Take a look at our documents page for owner’s manuals and schematics.

If you can’t find your parts or have any questions, please contact us:

info@btrequipment.com

800-906-4082 (Weekdays 8-5 PT)